Call Centre
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Laced with intermanagement conflict
and team leaders on your back
if you step over thirty seconds
of your call length,
your next job lasts six months
with other sections treating you
constantly like you were their lackey.
Constant clampdowns and warnings
on the girl whose daughter got chickenpox
within a month of starting
until she started breaking down
during telephone calls.
Increasing the length of your shifts
by an extra hour on a Monday
with next to no notice
then two hour staff meetings
on Wednesdays
which would cut
your lunch down to half.
Stripping away hope
with each shift when
it became apparent
there was no chance of progression
no matter how hard
you worked
staff started to leave dejected.
Timing you when
you went to the bathroom
giving one colleague
a written warning
because they needed to go
three times in the space
of one afternoon,
Making a 6 month contract
feel like a 10 year prison sentence
Taking a toll on your health
and you were not only ready, but glad to escape.
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